ֱ

What will become of the Lebanese displaced by intensifying Israel-Hezbollah conflict?

Analysis What will become of the Lebanese displaced by intensifying Israel-Hezbollah conflict?
Highways from the south were clogged with traffic as civilians tried to escape Israel’s bombardment of Hezbollah. (AFP)
Short Url
Updated 25 September 2024

What will become of the Lebanese displaced by intensifying Israel-Hezbollah conflict?

What will become of the Lebanese displaced by intensifying Israel-Hezbollah conflict?
  • Israeli forces have struck multiple Hezbollah targets in recent days, forcing civilians in the south to flee northward
  • Hobbled by political deadlock and economic meltdown, Lebanon’s government is in no position to mount a significant relief effort

LONDON: Nearly half a million Lebanese civilians have been displaced from their homes in southern Lebanon and the Bekaa Valley since Israel intensified its air campaign against the Iran-backed Hezbollah militia this week, raising the prospect of a major humanitarian emergency.

In a country already grappling with a profound economic crisis, the exodus of thousands of civilians from towns and villages bordering Israel is stretching Lebanon’s limited resources and further destabilizing its fragile society.

The most pressing question on the minds of those fleeing, however, is whether their displacement will be temporary or permanent.




Areas such as Tyre, Sidon and Nabatiyeh have experienced a mass exodus. (AFP)

Indeed, villages closest to the border have been the most heavily damaged, with entire areas reduced to rubble. Israeli forces have been accused of creating a “dead zone” as a buffer between the two countries.

“We don’t think this is going to last only for a short duration,” Tania Baban, Lebanon country director of the US-based charity MedGlobal, told Arab News. “Some people may not be able to go home if their home is no longer standing.”

Since Hezbollah began rocketing northern Israel in solidarity with its Hamas allies following the Oct. 7 attack on Israel that triggered the war in Gaza, southern Lebanon has been transformed into a battleground, with Israel mounting retaliatory strikes.

The region, a stronghold for Hezbollah, has faced near daily bombardment, leaving towns and villages in ruins and devastating forests and farmland.

Lebanon’s foreign minister, Abdallah Bou Habib, has said that about 500,000 Lebanese have been displaced since Israel’s offensive against Hezbollah ramped up, with more than 110,000 fleeing prior to the recent escalation.

Areas such as Tyre, Sidon and Nabatiyeh have experienced a mass exodus. Some 70 percent of Tyre’s population has evacuated, according to the city’s mayor, Hassan Dbouk. “People could not tolerate it anymore,” he told the Washington Post.

Baban believes the official number of displaced is an underestimate. “We started distributing some much-needed basic items to the shelters on Tuesday, such as mattresses, towels, pillows, water and personal hygiene kits,” she said.

“We went to several schools to get their information and do our assessment, and there were displaced people flooding in, and this is only in Beirut.

“They’re mostly from the south. I’m sure Bekaa as well, but we don’t have those types of details yet, because people are still flooding in.”




The exodus of thousands of civilians from towns and villages bordering Israel is stretching Lebanon’s limited resources. (AFP)

Safa Kosaibani, 21, who fled from Nabatiyeh to the coastal city of Sidon with her daughters and sisters-in-law, said that she heard Israel was telling civilians to leave southern Lebanon, but did not trust the warnings.

“We thought it was just psychological warfare,” she told the Washington Post. “That they were just trying to push us to leave our land, because we pushed them away from their land in the north. They want to do the same to us.”

An estimated 60,000 or so Israelis are internally displaced from the other side. On Sept. 17, Israeli Prime Minister Benjamin Netanyahu updated his government’s war goals to include returning those people home.

Nour Hamad, a 22-year-old student in the Lebanese city of Baalbek, described living “in a state of terror” all week. “We spent four or five days without sleep, not knowing if we will wake up in the morning,” she told the AFP news agency.

“The sound of the bombardment is very frightening, everyone’s afraid. The children are afraid, and the grown-ups are afraid too.”




Israeli forces have struck multiple targets across Lebanon, leading to the death of almost 600 people, many of them civilians. (Reuters)

As civilians tried to escape the conflict zones this week, they found highways from the south clogged with traffic. Roads to safety were so busy that many spent 12 hours or more on a journey that previously took just one or two.

While some have found refuge with friends or relatives, the sheer volume of displaced people is overwhelming Lebanon’s capacity to provide accommodation, with schools, community centers and unfinished buildings quickly being converted into temporary shelters.

Lebanon’s government is in no position to mount a significant relief effort. In recent years, it has been paralyzed by political deadlock and financial collapse, with its currency losing more than 90 percent of its value.

“Lebanon has been dealing with multiple crises and has still not recovered from the devastating of the Aug. 4, 2020, Beirut port explosion, as well as the economic crisis that engulfed the country starting in late 2019,” Hovig Atamian, director of programs at CARE International in Lebanon, told Arab News.




About 500,000 Lebanese have been displaced since Israel’s offensive against Hezbollah ramped up, with more than 110,000 fleeing prior to the recent escalation. (Reuters)

“Humanitarian organizations have been preparing for the worst case scenario of a very significant escalation for months now, but the reality on the ground, including access constraints due to the security risks will always remain a challenge.

“We call on the parties to the conflict to uphold the provisions of international humanitarian law, including taking measures to avoid and minimize loss of civilian life, injury to civilians and damage to civilian objects as well as protecting all humanitarian personnel and operations.”

With international funding already stretched due to crises in Gaza, Ukraine and other conflict zones, there is a fear that Lebanon could be overlooked in terms of humanitarian assistance.

Imran Riza, the UN humanitarian coordinator for Lebanon, has allocated a $24 million emergency aid package from the Lebanon Humanitarian Fund to address the urgent needs of those impacted by the hostilities. Those needs are now likely to grow rapidly, however.

Lebanon is “grappling with multiple crises, which have overwhelmed the country’s capacity to cope,” Riza said in a statement.

“As the escalation of hostilities in south Lebanon drags on longer than we had hoped, it has led to further displacement and deepened the already critical needs.”




The Israel Defense Forces said on Tuesday that it had hit 1,500 “terrorist infrastructure targets in southern Lebanon and deep inside Lebanese territory.” (AFP)

Charities such as MedGlobal are now mobilizing to deliver essential items to the temporary shelters.

“We are going to distribute food that is pre-prepared, because they don’t have cooking supplies, but also mattresses, winterization kits, blankets — because winter is on the doorstep, so they need to be prepared,” Baban said.

“The people who are coming into the shelters, a lot of them are elderly people who left their medications, who left their money, who need to get their medicine for their chronic illnesses as well.

“We’re talking about diabetes, heart problems, hypertension, and some patients are on dialysis. Some patients are maybe on chemotherapy, and we haven’t even begun to speak about the risk of communicable diseases.

“These are going to be overcrowded school turned shelters and winters coming, and we haven’t even discussed flu, COVID-19 and all of that. So it’s a very grim situation.”




Synchronized Israeli attacks last week on Hezbollah’s communication devices, which killed 39 people and injured more than 3,000. (AP)

Israeli forces have struck multiple targets across Lebanon, leading to the death of almost 600 people, many of them civilians. The strikes followed a synchronized attack last week on Hezbollah’s communication devices, which killed 39 people and injured more than 3,000.

The Israel Defense Forces said on Tuesday that it had hit 1,500 “terrorist infrastructure targets in southern Lebanon and deep inside Lebanese territory.”

“Hezbollah today is not the same Hezbollah we knew a week ago,” Defense Minister Yoav Gallant said, claiming that the group “has suffered a sequence of blows to its command and control, its fighters, and the means to fight.”

INNUMBERS

• 500,000 People displaced across Lebanon. • 600 Fatalities, including 50 children and 94 women.

• 1,700 People injured by strikes across Lebanon.

• 60,000 Israelis evacuated from border areas since October.

The violence escalated on Wednesday when Hezbollah said it had launched a ballistic missile at Tel Aviv. Although Israel intercepted the missile, it represents an unprecedented move and a dangerous new phase in the conflict.

Early on Wednesday, Hezbollah confirmed that the commander of its missile unit, Ibrahim Muhammad Qubaisi, had been killed, hours after the Israeli military said that he had been “eliminated” in an airstrike on Ghobeiri in Beirut’s southern suburbs.




An estimated 60,000 or so Israelis are internally displaced from the other side. (AFP)

The escalation comes nearly a year after Hezbollah began launching attacks shortly after the Oct. 7 attack by the Palestinian militant group Hamas on southern Israel that killed about 1,200 people and saw 240 taken hostage.

Israel responded by invading the Hamas-controlled Gaza Strip, leading to a conflict that has claimed more than 41,000 lives, according to Gaza’s Health Ministry.

Diplomatic efforts to de-escalate the Israeli-Hezbollah conflict have so far failed. US President Joe Biden, addressing the UN General Assembly on Tuesday, warned of the dangers of full-scale war in Lebanon, urging for restraint from all sides.




Since Hezbollah began rocketing northern Israel in solidarity with its Hamas allies following the Oct. 7 attack on Israel that triggered the war in Gaza, southern Lebanon has been transformed into a battleground, with Israel mounting retaliatory strikes. (Reuters)

“Full-scale war is not in anyone’s interest,” Biden said. “Even though the situation has escalated, a diplomatic solution is still possible.”

For Baban of MedGlobal, the unfolding humanitarian emergency could have serious implications for the wider region.

“Something needs to be done to stop this, to prevent this catastrophe from not only hitting Lebanon but becoming a regional catastrophe.”


Iran, Israel launch new attacks after Tehran rules out nuclear talks

Iran, Israel launch new attacks after Tehran rules out nuclear talks
Updated 3 min 49 sec ago

Iran, Israel launch new attacks after Tehran rules out nuclear talks

Iran, Israel launch new attacks after Tehran rules out nuclear talks
  • Israel is widely assumed to possess nuclear weapons

JERUSALEM/WASHINGTON: Iran and Israel exchanged fresh attacks early on Saturday, a day after Tehran said it would not negotiate over its nuclear programme while under threat and Europe tried to keep peace talks alive.
Shortly after 2:30 a.m. in Israel (2330 GMT on Friday), the Israeli military warned of an incoming missile barrage from Iran, triggering air raid sirens across parts of central Israel, including Tel Aviv, as well as in the Israeli-occupied West Bank.
Interceptions were visible in the sky over Tel Aviv, with explosions echoing across the metropolitan area as Israel’s air defence systems responded.

 

At the same time, Israel launched a new wave of attacks against missile storage and launch infrastructure sites in Iran, the Israeli military said.
Sirens also sounded in southern Israel, said Magen David Adom, Israel’s national emergency service. An Israeli military official said Iran had fired five ballistic missiles and that there were no immediate indications of any missile impacts.

HIGHLIGHTS

• Interceptions visible in skies over Tel Aviv

• Israel says it targeted Iranian missile storage, infrastructure

• Iran says no talks with US under 'Israeli aggression'

There were no initial reports of casualties.
The emergency service released images showing a fire on the roof of a multi-storey residential building in central Israel. Local media reported that the fire was caused by debris from an intercepted missile.
Israel began attacking Iran last Friday, saying its longtime enemy was on the verge of developing nuclear weapons. Iran, which says its nuclear programme is only for peaceful purposes, retaliated with missile and drone strikes on Israel.
Israel is widely assumed to possess nuclear weapons. It neither confirms nor denies this.

 

Its air attacks have killed 639 people in Iran, according to the Human Rights Activists News Agency, a US-based human rights organisation that tracks Iran. The dead include the military's top echelon and nuclear scientists.
In Israel, 24 civilians have been killed in Iranian missile attacks, according to authorities.
Reuters could not independently verify casualty figures for either side.

TALKS SHOW LITTLE PROGRESS
Iran has repeatedly targeted Tel Aviv, a metropolitan area of around 4 million people and the country’s business and economic hub, where some critical military assets are also located.
Israel said it had struck dozens of military targets on Friday, including missile production sites, a research body it said was involved in nuclear weapons development in Tehran and military facilities in western and central Iran.
Iranian Foreign Minister Abbas Araqchi said there was no room for negotiations with the US "until Israeli aggression stops". But he arrived in Geneva on Friday for talks with European foreign ministers at which Europe hopes to establish a path back to diplomacy.
US President Donald Trump on Friday reiterated that he would take as long as two weeks to decide whether the United States should enter the conflict on Israel's side, enough time "to see whether or not people come to their senses", he said.
Trump said he was unlikely to press Israel to scale back its airstrikes to allow negotiations to continue.
"I think it's very hard to make that request right now. If somebody is winning, it's a little bit harder to do than if somebody is losing, but we're ready, willing and able, and we've been speaking to Iran, and we'll see what happens," he said.
The Geneva talks produced little signs of progress, and Trump said he doubted negotiators would be able to secure a ceasefire.
"Iran doesn't want to speak to Europe. They want to speak to us. Europe is not going to be able to help in this one," Trump said.
Hundreds of US citizens have fled Iran since the air war began, according to a US State Department cable seen by Reuters.
Israel's envoy to the United Nations, Danny Danon, told the Security Council on Friday his country would not stop its attacks "until Iran's nuclear threat is dismantled". Iran's U.N. envoy Amir Saeid Iravani called for Security Council action and said Tehran was alarmed by reports that the US might join the war.
Russia and China demanded immediate de-escalation.
A senior Iranian official told Reuters that Iran was ready to discuss limitations on uranium enrichment but that it would reject any proposal that barred it from enriching uranium completely, "especially now under Israel's strikes".

 


Israel may have breached EU agreement, bloc’s foreign policy arm says

Israel may have breached EU agreement, bloc’s foreign policy arm says
Updated 21 June 2025

Israel may have breached EU agreement, bloc’s foreign policy arm says

Israel may have breached EU agreement, bloc’s foreign policy arm says
  • EU-Israel pact requires “respect for human rights and democratic principles” for both sides
  • EU foreign ministers are set to discuss the review during a gathering in Brussels on Monday

BRUSSELS: The European Union’s diplomatic service said on Friday there were indications that Israel had breached its human rights obligations under the terms of a pact governing its ties with the bloc, according to a document seen by Reuters.
Citing assessments by independent international institutions, the European External Action Service said “there are indications that Israel would be in breach of its human rights obligations under Article 2 of the EU-Israel Association Agreement.”
The report comes after months of deepening concern in European capitals about Israel’s operations in Gaza and the humanitarian situation in the enclave.
“Israel’s continued restrictions to the provision of food, medicines, medical equipment, and other vital supplies affect the entire population of Gaza present on the affected territory,” the document said.

Palestinians try to get food at a charity kitchen providing hot meals in Rimal neighborhood in Gaza City on June 18, 2025, amid the ongoing war between Israel and the Palestinian Hamas movement. (AFP)

Asked about the EU review, an Israeli official called it “a one-sided report that exemplifies the double standards the EU uses toward Israel.”
Under the EU-Israel Association Agreement, which came into force in 2000, the EU and Israel agreed that their relationship “shall be based on respect for human rights and democratic principles.”
The EU’s top diplomat, Kaja Kallas, announced in May that the bloc would examine whether Israel was complying with the terms of the pact, after over half of EU members backed the conducting of a review.
The report includes a section dedicated to the situation in Gaza, covering issues related to denial of humanitarian aid, attacks with a significant number of casualties, attacks on hospitals and medical facilities, displacement, and lack of accountability.

Mourners carry a body for burial outside al-Awda hospital in Nuseirat camp in central Gaza, on June 20, 2025, after several Palestinians were killed as they reportedly headed to a food distribution centre in the war-stricken Gaza Strip. (AFP)

The report also looks at the situation in the West Bank, including settler violence.
The document relies on “facts verified by and assessments made by independent international institutions, and with a focus on most recent events in Gaza and the West Bank,” it said.
Israel has said that it respects international law and that operations in Gaza are necessary to destroy Hamas, the Palestinian group responsible for the Oct. 7, 2023, attacks on Israel.
EU foreign ministers are set to discuss the review during a gathering in Brussels on Monday. Member countries remain divided in their approach to Israel.
While some ministers could advocate for moving toward taking action based on the review, no concrete decisions are expected at Monday’s session.
Diplomats expect EU officials will reach out to Israel with the outcome of the review in an effort to influence it, and that ministers will return to the subject during a July meeting.


Morocco says 2024 ‘hottest year’ on record

Morocco says 2024 ‘hottest year’ on record
Updated 21 June 2025

Morocco says 2024 ‘hottest year’ on record

Morocco says 2024 ‘hottest year’ on record
  • Moroccan climatologist Mohammed-Said Karrouk, who also heads Morocco’s National Future Planet Committee, warned that the kingdom’s geography and climate make it more vulnerable to temperature extremes

RABAT: The year 2024 was Morocco’s hottest on record, the North African country’s meteorological agency said on Friday, mirroring the record surface temperatures measured globally.
In an annual report, the agency said it recorded an average temperature anomaly of +1.49 degrees Celsius (+2.7 Fahrenheit) last year compared to the 1991-2020 period.
“The year 2024 stands out as the hottest ever recorded in Morocco,” it said, adding that every month in 2024, excluding June and September, had been hotter than the average for the 1991-2020 reference period.
Several cities broke daily heat records, with 47.6 degrees Celsius (117.7 Fahrenheit) in Marrakech and 47.7 degrees Celsius (117.8 Fahrenheit) in Beni Mellal in July last year, the agency said.
It also noted “an increase in thermal anomalies, particularly during the autumn and winter seasons.”
Morocco’s all-time heat record was set in August 2023, when temperatures hit 50.4 degrees Celsius (122 Fahrenheit) in Agadir.
The country, which is enduring a seventh straight year of drought, registered an average rainfall deficit of -24.7 percent last year, the report said.
The agency said last year’s data reflected “an amplification of climate contrasts in Morocco, where prolonged droughts alternate with episodes of extreme precipitation.”
Torrential rains in September 2024 — causing floods and killing 18 people — “did not reverse the overall rainfall deficit,” it added.
Moroccan climatologist Mohammed-Said Karrouk, who also heads Morocco’s National Future Planet Committee, warned that the kingdom’s geography and climate make it more vulnerable to temperature extremes.
He said warming was now observed in all seasons.
“In autumn, lingering summer heat combined with gradually cooling temperatures favors violent downpours, which have become more dangerous due to excess humidity in the atmosphere,” he said.
“In winter, the heat originating mostly from warming tropical oceans now influences North Africa as well.”
A former member of the UN Intergovernmental Panel on Climate Change, Karrouk also warned of a recent intensification of the West African monsoon — a seasonal wind system that brings moist air from the Atlantic Ocean — which he linked to the deadly September floods.
He called for the construction of shelters to protect vulnerable populations and dams to capture water — a valuable resource with Morocco’s unrelenting drought.
Weather extremes have taken a toll on farming, a vital sector for Morocco which employs nearly a third of its active population and accounts for 12 percent of GDP.
Scientists say that recurring heatwaves are a clear marker of global warming and that they are set to become more frequent, longer and more intense.
Fuelled by human-driven climate change, 2024 was the warmest year on record globally — and 2025 is projected to rank among the top three.

 


Hundreds of US citizens left Iran in last week, State Dept cable says

Hundreds of US citizens left Iran in last week, State Dept cable says
Updated 21 June 2025

Hundreds of US citizens left Iran in last week, State Dept cable says

Hundreds of US citizens left Iran in last week, State Dept cable says
  • Washington is looking at ways to potentially evacuate its citizens from Israel, but it has almost no way of assisting Americans inside Iran

WASHINGTON: Hundreds of American citizens have departed Iran using land routes over the past week since an aerial war between the Islamic Republic and Israel broke out, according to an internal State Department cable seen by Reuters on Friday.
While many left without problem, “numerous” citizens had faced “delays and harassment” while trying to exit, the cable said. It said, without giving further details, that one unidentified family had reported that two US citizens attempting to leave Iran had been detained.
The internal cable dated June 20 underscores the challenge Washington is facing in trying to protect and assist its citizens in a country with which it has no diplomatic relations and in a war in which the United States may soon get involved.
The State Department did not immediately respond to a request for comment. The cable was first reported by The Washington Post.

HIGHLIGHTS

• US advises land exits via Azerbaijan, Armenia or Turkey

• Some US citizens departing Iran faced problems, cable says

• Over 6,400 US citizens filled possible evacuation form in Israel

President Donald Trump and the White House said on Thursday he will decide in the next two weeks whether the US will get involved in the Israel-Iran war. Trump has kept the world guessing on his plans, veering from proposing a swift diplomatic solution to suggesting Washington might join the fighting on Israel’s side.
The air war began on June 13 when Israel attacked Iran and has alarmed a region that has been on edge since the start of Israel’s war in Gaza in October 2023.
Israel is the only country in the Middle East widely believed to have nuclear weapons, and said it struck Iran to prevent Tehran from developing its own nuclear weapons.
Iran, which says its nuclear program is peaceful, has retaliated with its own strikes on Israel. Iran is a party to the Nuclear Non-Proliferation Treaty, while Israel is not.

POTENTIAL EVACUATION
The US State Department in a travel alert earlier on Friday urged its citizens wishing to depart Iran to use land routes via Azerbaijan, Armenia or Turkiye. Iranian airspace is closed.
The US Embassy in the Turkmenistan capital of Ashgabat has requested entry for over 100 American citizens, but the Turkmenistan government has yet to give its approval, the cable said.
The Islamic Republic treats Iranian-US dual citizens solely as nationals of Iran, the State Department emphasized.
“US nationals are at significant risk of questioning, arrest and detention in Iran,” the alert said.
Washington is looking at ways to potentially evacuate its citizens from Israel, but it has almost no way of assisting Americans inside Iran. The two countries have had no diplomatic ties since the Iranian Revolution in 1979.
US Ambassador to Israel Mike Huckabee on Thursday said the administration was looking at different ways to get US citizens out.
“We’re working to get military, commercial, charter flights and cruise ships for evac,” he said in an X post, urging US citizens and green card holders to complete an online form.
As of Friday, more than 6,400 US citizens filled out that form for Israel, a separate internal department email seen by Reuters said. The form allows the agency to predict an approximate figure for potential evacuations.
“Approximately 300-500 US citizens per day would potentially require departure assistance,” said the internal email, also dated June 20 and marked “sensitive.”
The State Department does not have official figures but thousands of US citizens are thought to be residing in Iran and hundreds of thousands in Israel.
Israel’s strikes over the last week have killed 639 people in Iran, according to the Human Rights Activists News Agency. Israel says Iranian attacks have killed 24 civilians in Israel.
“The US Department of State received no reports of US citizen casualties in Israel or Iran,” the second email said.

 


A woman tried to call her mom in Iran. A robotic voice answered the phone

This picture shows a general view of Iran's capital Tehran on June 16, 2025. (AFP)
This picture shows a general view of Iran's capital Tehran on June 16, 2025. (AFP)
Updated 21 June 2025

A woman tried to call her mom in Iran. A robotic voice answered the phone

This picture shows a general view of Iran's capital Tehran on June 16, 2025. (AFP)
  • “Calling your mom and expecting to hear her voice and hearing an AI voice is one of the most scary things I’ve ever experienced,” she said. “I can feel it in my body”

DUBAI, United Arab Emirates: When Ellie, a British-Iranian living in the United Kingdom, tried to call her mother in Tehran, a robotic female voice answered instead.
“Alo? Alo?” the voice said, then asked in English: “Who is calling?” A few seconds passed.
“I can’t heard you,” the voice continued, its English imperfect. “Who you want to speak with? I’m Alyssia. Do you remember me? I think I don’t know who are you.”
Ellie, 44, is one of nine Iranians living abroad — including in the U.K and US — who said they have gotten strange, robotic voices when they attempted to call their loved ones in Iran since Israel launched airstrikes on the country a week ago.
They told their stories to The Associated Press on the condition they remain anonymous or that only their first names or initials be used out of fear of endangering their families.
Five experts with whom the AP shared recordings said it could be low-tech artificial intelligence, a chatbot or a pre-recorded message to which calls from abroad were diverted.
It remains unclear who is behind the operation, though four of the experts believed it was likely to be the Iranian government while the fifth saw Israel as more likely.
The messages are deeply eerie and disconcerting for Iranians in the diaspora struggling to contact their families as Israel’s offensive targeting Iranian nuclear and military sites pounds Tehran and other cities. Iran has retaliated with hundreds of missiles and drones, and the government has imposed a widespread Internet blackout it says is to protect the country.
That has blocked average Iranians from getting information from the outside world, and their relatives from being able to reach them.
“I don’t know why they’re doing this,” said Ellie, whose mother is diabetic, low on insulin and trapped on the outskirts of Tehran. She wants her mother to evacuate the city but cannot communicate that to her.
A request for comment sent to the Iranian mission to the UN was not immediately answered.
Some of the messages are bizarre
Most of the voices speak in English, though at least one spoke Farsi. If the caller tries to talk to it, the voice just continues with its message.
A 30-year-old women living in New York, who heard the same message Ellie did, called it “psychological warfare.”
“Calling your mom and expecting to hear her voice and hearing an AI voice is one of the most scary things I’ve ever experienced,” she said. “I can feel it in my body.”
And the messages can be bizarre. One woman living in the UK desperately called her mom and instead got a voice offering platitudes.
“Thank you for taking the time to listen,” it said, in a recording that she shared with the AP. “Today, I’d like to share some thoughts with you and share a few things that might resonate in our daily lives. Life is full of unexpected surprises, and these surprises can sometimes bring joy while at other times they challenge us.”
Not all Iranians abroad encounter the robotic voice. Some said when they try to call family, the phone just rings and rings.
It’s not clear who is behind this — or what the goal is
Colin Crowell, a former vice president for Twitter’s global policy, said it appeared that Iranian phone companies were diverting the calls to a default message system that does not allow calls to be completed.
Amir Rashidi, an Iranian cybersecurity expert based in the US, agreed and said the recordings appeared to be a government measure to thwart hackers, though there was no hard evidence.
He said that in the first two days of Israel’s campaign, mass voice and text messages were sent to Iranian phones urging the public to gear up for “emergency conditions.” They aimed to spread panic — similar to mass calls that government opponents made into Iran during the war with Iraq in the 1980s.
The voice messages trying to calm people “fit the pattern of the Iranian government and how in the past it handled emergency situations,” said Rashidi, the director of Texas-based Miaan, a group that reports on digital rights in the Middle East.
Mobile phones and landlines ultimately are overseen by Iran’s Ministry of Information and Communications Technology. But the country’s intelligence services have long been believed to be monitoring conversations.
“It would be hard for anybody else to hack. Of course, it is possible it is Israeli. But I don’t think they have an incentive to do this,” said Mehdi Yahyanejad, a tech entrepreneur and Internet freedom activist.
Marwa Fatafta, Berlin-based policy and advocacy director for digital rights group Access Now, suggested it could be “a form of psychological warfare by the Israelis.” She said it fits a past pattern by Israel of using extensive direct messaging to Lebanese and Palestinians during campaigns in Gaza and against Hezbollah.
The messages, she said, appear aimed at “tormenting” already anxious Iranians abroad.
When contacted with requests for comment, the Israeli military declined and the prime minister’s office did not respond.
Trying new ways to contact relatives
Ellie is one of a lucky few who found a way to reach relatives since the blackout. She knows someone who lives on the Iran-Turkiye border and has two phones — one with a Turkish SIM card and one with an Iranian SIM.
He calls Ellie’s mother with the Iranian phone — since people inside the country are still able to call one another — and presses it to the Turkish phone, where Ellie’s on the line. The two are able to speak.
“The last time we spoke to her, we told her about the AI voice that is answering all her calls,” said Ellie. “She was shocked. She said her phone hasn’t rung at all.”
Elon Musk said he has activated his satellite Internet provider Starlink in Iran, where a small number of people are believed to have the system, even though it is illegal. Authorities are urging the public to turn in neighbors with the devices as part of an ongoing spy hunt. Others have illegal satellite dishes, granting them access to international news.
The messages are making relatives feel helpless
M., a woman in the UK, has been trying to reach her mother-in-law, who is immobile and lives in Tehran’s northeast, which has been pummeled by Israeli bombardment throughout the week.
When she last spoke to her family in Iran, they were mulling whether she should evacuate from the city. Then the blackout was imposed, and they lost contact. Since then she has heard through a relative that the woman was in the ICU with respiratory problems.
When she calls, she gets the same bizarre message as the woman in the UK, a lengthy mantra.
“Close your eyes and picture yourself in a place that brings you peace and happiness,” it says. “Maybe you are walking through a serene forest, listening to the rustle of leaves and birds chirping. Or you’re by the seashore, hearing the calming sound of waves crashing on the sand.”
The only feeling the message does instill in her, she said, is “helplessness.”